Frequently Asked Questions
Below are answers to some of the most common questions we receive. If you need further assistance, feel free to contact us.
General Information
Where is A-Storage of Montana located?
Our facility is at 3333 Canyon Ferry Road, East Helena, MT 59635.
What are your office and gate hours?
Our office hours are by appointment only, and gate access is available daily from 6:00 AM to 11:00 PM.
Do I need to commit to a long-term storage contract?
No, we offer flexible month-to-month leases, allowing you to store your belongings for any duration that suits your needs.
What documentation is required to rent a unit?
A valid government-issued photo ID, such as a driver's license, passport, or state ID, is required to rent a unit.
How do I reserve a storage unit?
You can reserve a unit easily online through our units availability page, or you can call us at (406) 430-0222 for assistance.
Are there any items I can’t store in my unit?
Yes, for safety and legal reasons, we prohibit the storage of hazardous materials, flammable liquids, explosives, perishable food items, and illegal items. If you’re unsure about a specific item, feel free to contact us for clarification.
Storage Features
Is the facility secure?
Yes, our facility is equipped with 24/7 video surveillance, secure gated access, and proper lighting throughout to ensure the safety of your belongings.
How do I access my unit after hours?
Our gate access hours are from 6:00 AM to 11:00 PM daily. If you need after-hours access, please contact us in advance to make special arrangements.
What size storage units do you offer?
We offer a variety of unit sizes to accommodate your needs, from small 5x5 units to larger 14x50 units. Visit our storage unit size guide to find the perfect fit for your belongings.
What are climate-controlled units, and do I need one?
Climate-controlled units maintain a consistent temperature and humidity level, protecting sensitive items from environmental fluctuations. These units are ideal for storing:
- Documents
- Artwork
- Wooden or leather furniture
- Antiques
- Other items susceptible to weather-related damage
Our climate-controlled units are air-conditioned and heated to provide a stable environment throughout the year. Learn more about climate-controlled storage on our blog.
What types of vehicle storage do you offer?
We provide both indoor and outdoor parking options suitable for RVs, cars, boats, and other vehicles. For more tips on preparing your vehicle for storage, visit our blog.
Do I need to provide my own lock?
Yes, we recommend that you provide your own lock for added security. However, high-quality locks are available for purchase at our facility.
Payment & Policies
What payment methods do you accept?
We accept the following payment methods: credit cards (Visa, Mastercard, Discover, American Express), debit cards, ACH bank transfers, checks (by mail or dropbox), cash (in person only), and auto-pay options.
Payments can be made through:
- Online: Use our online payment portal.
- In Person: Visit our facility by appointment.
- By Mail: Send your payment to our mailing address.
- Dropbox: Utilize the dropbox available at our facility.
- Auto-Pay: Set up recurring payments for convenience.
To set up auto-pay or for more information, contact us at (406) 430-0222.
What happens if I’m late on my payment?
If your payment is late, a late fee may apply, and access to your unit may be restricted based on the terms of your rental agreement. Please contact us as soon as possible to resolve any payment issues and avoid further action.
Is insurance required to rent a storage unit?
Yes, insurance is required to protect your stored belongings. You can provide proof of your own insurance or purchase affordable coverage through our facility.
Do I need to give notice before moving out?
Yes, we require advance notice before moving out. Please refer to your rental agreement or contact us for the required notice period.
How do I end my rental agreement?
To end your rental agreement, please contact us directly to notify us of your move-out date and ensure your unit is emptied and cleaned.
Can’t find what you’re looking for? Reach out through our contact page or give us a call—we’re here to help!